What type and version of browser is recommended to
best view your site?
Do I have to use FedEx for deliveries in Atlanta?
Where are you located?
How do you ship live plants?
Please tell me more about your shipping practices.
What are your delivery requirements?
Why is a physical street address important?
Can I cancel my order?
How can I order one of your print catalogs?
How can I check the status of my order?
What if I forgot my Login Name and Password to access
"My Account"?
How can I contact a Blooming Cookies &
Gifts TeleGardener?
Do you deliver to hospitals?
Is this site secure for on-line ordering?
What are cookie "flours"?
What flavors come in an arrangement?
What is your return policy?
What methods of payment do you accept?
1. What type and version of browser is
recommended to best view your site?
We recommend you use the latest versions of Internet Explorer to browse our
site. Only recent versions of Internet Explorer support 128-bit encryption,
which guarantees secure transactions over the Internet.
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2. Do I have to use FedEx for deliveries in
Atlanta?
The majority of Blooming Cookies & Gifts are shipped FedEx. We do have a
courier service available for deliveries in metro Atlanta. Please contact our
TeleGardeners at 1-800-435-6877 and choose option 1 to inquire about delivery
locations and prices.
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3. Where are you located?
Blooming Cookies & Gifts is located in Atlanta, Georgia. Our address is:
150 Ottley Drive NE
Atlanta, Georgia 30324
You can also contact us via phone at 1-800-435-6877, via e-mail at
feedback@bloomingcookies.com, or via fax at 404-876-6128.
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4. How do you ship live plants?
All arrangements containing live flowers are shipped FedEx Standard Overnight.
All arrangements containing live plants are shipped FedEx 2Day. We ship this
way to ensure freshness of these perishable items.
Some items containing live flowers and plants will not be shipped during the
summer months. We are unable to ship these arrangements on Friday for Monday
delivery due to the additional days in the weekend. Federal law prohibits the
shipment of live plants to California.
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5. Please tell me more about your shipping
practices.
Details about our shipping practices are available on our delivery information
page.
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6. What are your delivery requirements?
Orders placed Monday through Friday before 2 p.m. Eastern Standard Time (EST)
will ship on the date ordered. Orders placed after 2 p.m. will be shipped the
next business day. Business days are Monday through Friday, excluding holidays.
All orders require a physical street address. Residential deliveries are
guaranteed by 7pm, businesses by 5pm.
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7. Why is a physical street address important?
FedEx will only deliver to physical street addresses. A physical street address
is where the actual location of the business or residence, including a street
name and number, city, state, and correct zip code. FedEx cannot ship to P.O.
or A.P.O. boxes.
Please remember to double-check all street addresses to ensure prompt delivery.
An incorrect address or zip code will result in the delivery delay and possible
re-routing charges of at least $12.00. We cannot stress enough the importance
of having an accurate street address and phone number of your recipient.
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8. Can I cancel my order?
If your order has not already been delivered, or is not on its way to be
delivered, you may cancel your order within 24 hours of the ship date by
contacting a TeleGardener at 1-800-435-6877. If your order has already been
sent out for delivery or a delivery attempt has been made, we are unable to
cancel your order.
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9. How can I order one of your print catalogs?
Blooming Cookies prints two catalogs a year, Spring/Valentine's Day and
Fall/Christmas. Current product selections are available to view on our website
www.bloomingcookies.com. If you wish to receive a print catalog we will put you
on our mailing list for January and October. You may order a print catalog by
calling us at 1-800-435-6877 ext. 415 or by clicking on our "Cookie Club" link
on the website.
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10. How can I check the status of my order?
You may check the status of your order from our web site, by clicking on the
"Account Login" link. You may view your complete order history from this link.
"Closed" orders have been processed and are ready to ship. Orders listed as "In
Process" are pending closed status. Any orders labeled "New Order" have just
been entered in our system. You may also check the status of your order by
contacting a TeleGardener at 1-800-435-6877 and choosing option 1.
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11. What if I forgot my Login Name and Password to
access "My Account"?
If you have already registered your name and password on BloomingCookies.com,
but do not remember your account login information,
click here to have your login name and password e-mailed to you.
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12. How can I contact a Blooming Cookies
& Gifts TeleGardener?
Please feel free to contact us at 1-800-435-6877 and choose option 1. If you
are calling from metro Atlanta, you can reach us at 404-876-2200. Our
TeleGardeners are available Monday through Friday, from 8 a.m. to 5 p.m.
Eastern Standard Time (EST). We look forward to your call.
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13. Do you deliver to hospitals?
Blooming Cookies & Gifts knows how important it is to have your gift arrive
fresh and on time to your recipient. Because of this, we discourage deliveries
to hospitals. Often once the gift arrives the patient has already been
released.
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14. Is this site secure for on-line ordering?
Blooming Cookies & Gifts takes the utmost care in ensuring that our web
site is secure and safe for our customers. When you place your order on our web
site, your order information is secured by SSL technology and a digital
certificate issued by Entrust.
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15. What are cookie "flours"?
Cookie "flours" are our wonderful variety of cookies, brownies, gourmet nut
mixes, sugar-free milk chocolates, and seasonal candies. In our terra-cotta
"flour" pots and baskets, our "flours" are surrounded by bright and colorful
petals that seal in their freshness. Each petal has been designed to become a
beautiful keepsake once their contents have been enjoyed. There are even
inspiring sayings on the back of every "flour".
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16. What flavors come in an arrangement?
Our arrangements are filled with our assortment of Chocolate Chip, Chocolate
Chip Pecan, White Chocolate Macadamia Nut, Oatmeal Walnut Raisin, and Peanut
Butter cookies, plus one of our Blooming Brownies. The arrangements come in an
assortment or you may choose all of one flavor.
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17. What is your return policy?
The entire staff at Blooming Cookies & Gifts is dedicated to making your
experience with us the best one possible. If your gift is damaged during
delivery, contact us and we will immediately replace the item.
Should a problem occur with the personalization, contact us. If our artists have
made an error, we will immediately replace your gift, or you may send the item
back for us to correct the personalization.
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18. What methods of payment do you accept?
We accept Visa, MasterCard, and American Express for phone orders. You may also
mail in your order and enclose a check made payable to Blooming Cookies &
Gifts. Our address is:
150 Ottley Drive NE
Atlanta, GA 30324
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